FAQs

Delivery Info

UK Standard Delivery

Standard delivery is free and will take 3 to 5 working days

Our carrier will deliver your parcel between 7am and 5pm. A signature may be required on receipt.

We'll email you a link so you can track your delivery when the order has been despatched.

If you are not at home when our courier attempts to deliver they will leave a card and return the parcel to your local Royal Mail depot. You can collect the parcel within 14 days by taking some personal identification and the "sorry you were out card" to the depot. Or you can re-arrange your delivery online by visiting the Royal Mail website site. Please click here

BFPO delivery

Delivery to BFPO addresses is free. Please select BFPO delivery at checkout and enter the BFPO post code

International Delivery

International shipping is charged on a flat rate basis, regardless of size and weight.

All orders are sent on an express service with tracking information available. A signature will be required on delivery.

Once your parcel has arrived in your country, it will be passed on to an internal postal service and delivered according to their standard delivery procedures.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Returns Information

Returning your order

We want you to be happy with your order, but we understand that there may be reasons why you want to return items.

You can take your order back to any Cecil Gee store if you paid by Debit or Credit card. Please take your despatch note and the goods you want to return and our store team will be happy to offer you an exchange or refund. Go to Store Finder

Or fill in the returns form on your despatch note and post the goods to the following address:
Cecil Gee Internet Returns
Door 2
Kingsway Business Park
Rochdale
OL16 4FW

You need to return goods to the appropriate address within 28 days of receipt to the address shown on your invoice and we recommend you send it by recorded delivery. The back of your despatch note contains full details on how to return goods.

We will replace faulty or defective goods free of charge, which means we'll cover the P&P for both the return and the replacement. Returning goods for other reasons is, we're afraid, done so at your own expense.

If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item.

We advise you make sure you are happy with the fit of your suit before removing any brand labels from the garment. Once these are removed the suit is not in a fully resaleable condition.

Goods bought from a Cecil Gee high street store:
Please return the item(s) to the store where you made the purchase or contact us on 0844 264 0881 for advice.

Exchanging your order

If you would like to exchange an item(s) from your order, fill in  your despatch note and post your goods to the following address:

Cecil Gee Internet Returns
We are unable to process exchanges at the moment

Goods bought from a Cecil Gee high street store:
Please return the item(s) to the store where you made the purchase or contact us on 0844 264 0881 for advice.

Returning items to store

You can take your order back to any Cecil Gee store if you paid by Debit or Credit card. Please take your despatch note and the goods you want to return and our store team will be happy to offer you an exchange or refund.

If you paid with money from your PayPal account we cannot refund in store.

How can I pay?

You can pay with any of the following valid debit and credit cards:

Visa
Visa Debit
MasterCard
Maestro
Amex
PayPal

You'll need to give us the same billing address for the card as is held by the credit or debit card company. We process your payment at the time you place your order.

If you pay using Paypal, you will not be able to return items to Cecil Gee stores. This is because our tills are unable to process those Paypal returns. Sorry if this is an inconvenience.

Contact Us

cecilgee.com Customer service

Do you have a query about an order, return or delivery? Check out our FAQ's. We reckon we've covered just about everything you need to know.

If you prefer to speak to someone, call us on 0844 264 0881 where our Online Customer Service team will be ready to help you out between 9AM and 8PM Monday to Friday and 10am to 4pm Saturday and Sunday.

Please note that calls may be recorderd for quality and training purposes.

Go to FAQ's

Write to us

Customer Services
Cecil Gee
Hollisbrook Way
Pilsworth  Road
Bury
BL9 8RR

Contact Form

Please use the form below to e-mail us any questions or queries you may have.